Troubleshooting

If you can't remember your password:

1. 1. Go to the login page
2. 2. Click "Forgot Password"
3. 3. Enter your email address
4. 4. Check your inbox (and spam folder)
5. 5. Click the reset link and set a new password

Try these steps:

• • Double-check your email is spelled correctly
• • Make sure Caps Lock is off
• • Try resetting your password
• • If you signed up with Google, use "Sign in with Google"

If staff PIN login fails:

• • Ask the owner to reset your PIN in Staff settings
• • Make sure you're using the correct shop ID
• • Check if your staff account is still active

1. 1. Refresh the page (Cmd+R or Ctrl+R)
2. 2. Clear browser cache and cookies
3. 3. Try incognito/private browsing mode
4. 4. Disable browser extensions
5. 5. Try a different browser

• • Check your internet connection
• • The server might be under heavy load - wait a moment and try again
• • Try accessing from a different device

Yemame POS requires an internet connection. Check your WiFi or mobile data connection and refresh the page.

If your initial payment doesn't go through:

• • Check that you have sufficient balance
• • For MoMo: Approve the payment prompt on your phone
• • For Card: Ensure your card is enabled for online payments
• • Try a different payment method
• • Contact support if the issue persists

For recurring subscription payments:

• • Go to Settings → Subscription
• • Click "Update Payment Method"
• • Try a different payment method
• • Your access continues until payment is resolved

If changes aren't appearing across devices:

1. 1. Check your internet connection
2. 2. Refresh both devices
3. 3. Log out and log back in
4. 4. Wait a few minutes and try again

If data seems to be missing:

• • Check you're viewing the correct shop
• • Check the date filter on reports
• • Refresh the page
• • Contact support if data is truly missing