Chat Support
Get real-time help from our support team directly from your dashboard.
Overview
Yemame POS includes built-in chat support so you can get help without leaving the app. Our team is available to assist with any questions, issues, or feature requests.
Fast Response
Minutes, not hours
Secure
Private conversations
Expert Team
Trained support staff
Starting a Chat
Access chat support from anywhere in your dashboard.
- 1
Click "Support" in the sidebar
Look for the Support menu item in your dashboard sidebar
- 2
Type your message
Describe your issue or question in the message box
- 3
Press Send or hit Enter
Your message will be delivered instantly to our team
💡 Pro Tip
You can also access support quickly by clicking the chat icon in the header when you have unread messages.
Sending Messages
Communicate with our support team in real-time.
Real-Time Messaging
Messages are delivered instantly. You'll see when our team is typing a response.
Read Receipts
See when your message has been read by our support team with read receipts.
Message Timestamps
Every message shows when it was sent, so you can track the conversation timeline.
Sending Attachments
Share screenshots and files to help explain your issue.
Supported Attachments
Images
PNG, JPG, GIF (up to 5MB)
Documents
PDF files (up to 5MB)
- 1.Click the attachment icon in the message input
- 2.Select a file from your device
- 3.Add an optional message and click Send
📸 Screenshots Help!
When reporting an issue, a screenshot can help us understand and resolve your problem much faster.
Response Times
We aim to respond as quickly as possible.
| Time | Expected Response |
|---|---|
| Business Hours Mon-Fri, 8am-6pm GMT | Within minutes |
| Weekends Sat-Sun, 9am-3pm GMT | Within 1 hour |
| After Hours Outside business hours | Next business day |
For urgent issues outside business hours, you can also reach us via WhatsApp at +233 55 976 0063.
Chat History
Your conversation history is saved for your reference.
Persistent History
All your previous conversations are saved. When you open support, you'll see your full chat history with our team.
Continue Conversations
Pick up where you left off. If you reported an issue earlier, you can follow up on the same thread.
Search Messages
Need to find something from a past conversation? Scroll through your history to find previous solutions.
Best Practices
Get the best support experience by following these tips.
When Contacting Support
- ✓Describe the issue clearly - What were you trying to do? What happened instead?
- ✓Include screenshots - A picture is worth a thousand words
- ✓Mention the page/feature - Tell us where in the app you encountered the issue
- ✓Be patient - We'll respond as soon as we can
💬 Example Message
"Hi, I'm trying to add a new product but when I click Save, nothing happens. I'm on the Products page. Here's a screenshot of what I see..."